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OVERVIEW
Step into the mist with Harbor Haze, an Earl Grey tea that captures the quiet mystery of a foggy marina. This blend of bold black tea and bright bergamot unfolds with hints of citrus, weaving through each sip like the soft haze over a harbor. Harbor Haze evokes the stillness of boats docked at rest and the lighthouse beam, a beacon cutting through the fog. Perfect for unwinding or finding your focus, let this tea steer your way.
The quality of both the water and the tea will greatly affect your final cup. Use filtered water if possible. Our artisan loose-leaf teas will always meet the high-quality criteria, ensuring a superior tea experience every time!
Tip #2: Consume Sooner Rather Than Later
To enjoy your tea at its freshest and most flavorful, aim to steep it within 6–12 months of receiving it. Freshly steeped tea delivers the best aromas and taste, so savor it soon after steeping for the optimal experience.
Tip #3: Mind Its Storage
Store your tea leaves in an airtight container away from light, heat, and moisture. This preserves their freshness and flavor longer! Avoid storing tea in the fridge or freezer as it can introduce moisture and odors. A cool, dark pantry is ideal.
Tip #4: Use Good Water
The quality of water used has a SIGNIFICANT impact on your tea's taste. After all, it represents 99% of the liquid in your cup! Use fresh, cold water that is filtered or free of impurities. Avoid distilled or softened water to maintain the tea's complete flavor profile.
Tip #5: Steep At The Right Temperature:
Different teas require different water temperatures for optimal steeping. Using the correct temperature helps prevent bitterness and brings out the tea's best flavors. Follow these general guidelines:
Black Tea: 195–212°F (91–100°C)
Green Tea: 140–185°F (60–85°C)
White Tea: 160–185°F (71–85°C)
Oolong Tea: 185–205°F (85–96°C)
Rooibos Tea: 205–212°F (96–100°C)
Herbal Tea: 205–212°F (96–100°C)
Tip #6: Steep For The Right Time:
Steeping time is critical for a perfect cup of tea. Oversteeping can result in bitterness, while understeeping may lead to a weak flavor. Follow these general guidelines:
Black Tea: 3–5 minutes
Green Tea: 2–3 minutes
White Tea: 4–5 minutes
Oolong Tea: 4–7 minutes
Rooibos Tea: 5–7 minutes
Herbal Tea: 5–7 minutes
Tip #7: Serve In A Pre-Warmed Cup Or Mug/Pre-Chilled Cup:
Hot Tea: Pre-warm your cup or mug before pouring hot tea into it, especially in a cold environment. This prevents the tea from cooling too quickly and helps maintain its flavor profile and aroma. To pre-warm a cup, simply pour boiling water into it and let it sit for a couple of minutes!
Cold Brew or Iced Tea: Pre-chill your glass before pouring iced tea into it, especially in a warm environment. This prevents the tea from warming up too quickly and helps maintain its refreshing flavor. To pre-chill a glass, place it in the freezer for 15 minutes or fill it with ice before covering it with water!
Tip #8: Clean & Maintain Your Equipment:
Regular cleaning of your tea-making equipment is essential to avoid the buildup of tea oils and loose-leaf residue, which can impact taste. Rinse removable parts with warm, soapy water daily. Deep clean teapots and infusers regularly to keep your tea tasting fresh and pure.
WHAT DO YOU MEAN WHEN YOU SAY YOUR TEA IS "BLENDED TO ORDER?"
"Blended to order" means we don't blend and package your tea until you place an order with us. You heard that right—your tea is made ready JUST for you!
You will NEVER (and we mean never) receive tea from us that is pre-scooped and has been sitting on a shelf or in a warehouse.
Bottom Line: No tea you order from us is scooped and packaged before the order is placed!
WHEN CAN I EXPECT MY TEA ORDER TO ARRIVE?
All our tea is shipped to arrive fresh and with maximum flavor.
Domestic orders generally take 1-3 business days to process and prepare before shipping out. Once shipped, delivery takes about 1-5 business days, depending on your location.
This means you should expect to receive your fresh tea in approximately a week, if not sooner!
DO YOU OFFER FREE SHIPPING?
Absolutely!
We offer 100% FREE shipping to all 50 U.S. states and Puerto Rico, no matter the product, the number of items in your cart, or the shipping destination.
Let's just say we like keeping things simple, flexible, and in your favor.
DO YOU OFFER EXPEDITED SHIPPING?
We don't offer expedited shipping for a couple of key reasons:
• We feel it often sets unrealistic expectations and we don't want to lead you astray.
• Avoiding extra charges for you and keeping them at bay is important to us.
Returns & Exchanges
WHAT IS YOUR TEA'S RETURN POLICY? CAN I EXCHANGE MY TEA ORDER?
Because tea is a food product and because our tea is blended to order especially for YOU, we can't accept returns (unless we've specifically requested a return in writing). Plus, that would be a bit gross and bad for the environment, wouldn’t it?
However, if your order was incorrect or damaged in transit, you were dissatisfied with your tea, have questions about how to brew it, or have general concerns about its quality, our Brew Crew is standing by to help!
Please contact us at splash@wonderwavescoffee.comwithin 48 hours of receiving your order, and we'll do everything we can to make it right.
Check out our detailed Return Policy for more details.
I ORDERED THE WRONG TEA, WHAT SHOULD I DO?!
If you just placed your order and/or your tea has NOT shipped (i.e., you haven't received a shipping notification email yet), please email us immediately at splash@wonderwavescoffee.com and we should be able to fish out and cancel your order in time so that you may place a new one.
If your tea has already shipped or was delivered and either an error was made or you aren't happy with the tea, please email us so we can make it right!
However, since tea is a perishable product, we CANNOT accept any tea returns.
Subscriptions & Deliveries
HOW DO SUBSCRIPTIONS WORK?
Our subscription service makes enjoying your favorite Wonder Waves Coffee brews even better! Here’s the scoop:
• Save Big: Automatically save 15% on each order compared to one-time purchases.
• Convenient Deliveries: Get your coffee/tea delivered right to your door for FREE on a schedule that works for you.
• Total Flexibility: Need more or less coffee/tea? No problem! Adjust your delivery frequency anytime.
• No Strings Attached: Modify, pause, or cancel your subscription whenever you want. We’re all about keeping things easy and stress-free.
• Make an Impact: Every subscription order supports our seven seas and more, so you can always feel good about your daily cup.
Setting up our coffee/tea subscription couldn't be more straightforward. Just follow these 3 simple steps:
1. Choose Your Favorite Coffee/Tea: Explore our collections and make your picks.
2. Customize Your Coffee/Tea: Select the Subscribe & Save purchase option above and pick your preferred bag size, bean grind, and delivery frequency.
3. Wait For Your Order To Arrive: And now, for the best part: Sit back and wait for your freshly roasted coffee or hand-blended tea to arrive!
WHAT HAPPENS IF I NEED TO MAKE A CHANGE?
We make it easy for you to change coffee selections, update billing information, change addresses, and pause or cancel your subscription directly without us having to step in.
Simply log into your account, click on the “Subscriptions” menu option, and make your changes!
CAN I REALLY PAUSE OR CANCEL MY SUBSCRIPTION ANYTIME I WANT?
As we like to say, "You're the captain of your craft!" So yes, you're always in full control and under no obligation.
Of course, we'll miss you while you're gone. But goodbye is not forever, and we'll always be right here, waiting for you with open arms.
Bundling & Savings
HOW DO BUNDLES WORK?
Bundling is an excellent way to enjoy your favorite Wonder Waves Coffee brews while saving money and experiencing variety.
When you purchase our coffee and/or tea in bundles of 2 or more, you benefit from volume discounts compared to buying each item separately. Here's how it works: One-time purchase bundles of 2 or more bags get 10% OFF + FREE SHIPPING.
Of course! You don't have to bundle the same product to make the most of our bundling benefits.
In fact, we encourage you to shake things up! Try new offerings by mixing and matching different product types, such as our Craft & Signature Blends, Single Origins, and Artisan Teas.
"The coffee was sooo delicious! You can tell it was made to order and the customer service was very kind as well. Highly recommend this product to all!"
Subscribe to get exclusive offers on our ocean-inspired specialty coffee, artisan tea, and sea-themed merch. We'll never spam you and you can unsubscribe at any time!
With every signup, we'll remove 1 lb of ocean-bound plastic 🧴🐳 & safeguard 100m²of rainforest 🚧🌳 on your behalf.
CleanHub uses technology to keep plastic out of the sea by collecting, tracking and recovering it with full transparency.
