✦ Smooth Sailing Returns ✦

WONDER WAVES COFFEE RETURN POLICY
LAST UPDATED: NOVEMBER 18, 2025

At Wonder Waves Coffee, we aim to provide you with extraordinary coffee, inspirationally fun merchandise, and fantastic service.

If you're uncertain, indecisive, or doubtful about any particular product or set of products, please don't hesitate to contact us us through our Contact Form!

COFFEE & PERISHABLE ITEMS

Because coffee is a food product and because our coffee is roasted to order especially for YOU, we can't accept returns (unless we've specifically requested a return in writing).

However, if your order was incorrect or damaged in transit, you were dissatisfied with your coffee, have questions about how to brew it, or have general concerns about its quality, our crew is standing by to help.

Please contact us through our Contact Form within 48 hours of receipt, and we'll do everything we can to make it right!

MERCHANDISE & NON-PERISHABLE ITEMS

For merchandise, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, simply visit our Return Portal and follow the quick steps. If your return is approved, you’ll receive a prepaid shipping label along with instructions on how and where to send your package. Sending an item back to us without first requesting a return does not guarantee it will be automatically accepted!

A flat $4.95 restocking fee applies to all returns, unless it’s noted otherwise or waived depending on the refund method selected during your return. This fee helps us cover inspection, processing, and eco-friendly packaging costs.

Please note that shipping your goods may take longer than expected if your country of residence is not the United States.

You can always contact us for any return questions through our Contact Form.

EXCEPTIONS / NON-RETURNABLE ITEMS

Unfortunately, we cannot accept gift card returns. Nonetheless, rest assured knowing that our gift cards NEVER expire.

DAMAGES & OTHER ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so that we may evaluate the issue and make it right. Please get in touch if you have questions or concerns about your item.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return to let you know whether the refund was approved. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund, too.

If more than 15 business days have passed since we approved your return and the credit hasn't yet hit your bank or credit card account, please get in touch with us through our Contact Form.