✦ Smooth Sailing Returns ✦

WONDER WAVES COFFEE RETURN POLICY
LAST UPDATED: JULY 2026

At Wonder Waves Coffee, we aim to provide extraordinary coffee, inspirationally fun merchandise, and fantastic service.

If you're uncertain, indecisive, or doubtful about any particular product or set of products, please reach out through our Contact Form before ordering. We're happy to help you find the right fit.

COFFEE & TEA (CONSUMABLE ITEMS)

Because coffee and tea are food products prepared especially for you, we're unable to accept returns on these items unless we've specifically requested one in writing.

If your order was incorrect or damaged in transit, you were dissatisfied with your coffee or tea, have questions about how to brew it, or have general concerns about its quality, our crew is here to help.

Please contact us through our Contact Form within 48 hours of receipt, and we'll do everything we can to make it right. Gift boxes and bundles containing coffee or tea are treated as consumable items and follow these terms.

MERCHANDISE & NON-CONSUMABLE ITEMS

For merchandise, we offer a 14-day return window, meaning you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. All returned items are subject to inspection upon receipt, and we reserve the right to refuse a return, or issue a partial refund, if these conditions aren't met.

To start a return, visit our Returns page and follow the steps. If your return is approved, you'll receive a prepaid shipping label along with instructions on how and where to send your package. Sending an item back to us without first requesting a return does not guarantee it will be accepted.

A flat $4.95 restocking fee applies to most returns, unless noted otherwise or waived at our discretion based on the circumstances of your return. This fee helps cover inspection, processing, and eco-friendly packaging costs.

Please note that return shipping may take longer than expected if your country of residence is not the United States.

We reserve the right to limit or decline returns for accounts with an unusual or excessive return history.

You can always reach out with return questions through our Contact Form.

EXCEPTIONS / NON-RETURNABLE ITEMS

Gift cards are not eligible for return. In line with applicable regulations, our gift cards do not expire.

DAMAGES & OTHER ISSUES

Please inspect your order upon receipt and contact us within 7 days of delivery if an item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right. Claims are reviewed on a case-by-case basis. If you have any other questions or concerns about your item, we're glad to help.

SUPPORTING DETAILS & PHOTOS

To help us assess and resolve issues as quickly as possible, we may request photos or other supporting details for damaged, defective, or incorrect items. Please keep the item and its original packaging until the issue has been reviewed.

Clear images and a brief description help our team understand what happened and determine the best next steps toward a resolution.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We'll notify you once we've received and inspected your return to let you know whether the refund was approved. If approved, we'll process your refund to your original payment method, typically within 10 business days. It can take additional time for your bank or credit card company to post the refund on their end.

If more than 15 business days have passed since we approved your return and the credit hasn't reached your account, please get in touch through our Contact Form.

POLICY UPDATES

We may update this policy from time to time to reflect changes to our return practices. The version in effect at the time you place your order will govern that order.

GOVERNING TERMS

This Return Policy is intended to provide additional detail about our shipping practices and does not limit or modify the Terms of Service. If any provision here conflicts with the Terms of Service, the Terms of Service govern.