✦ Smooth Sailing Returns ✦

WONDER WAVES COFFEE RETURN POLICY
LAST UPDATED: JANUARY 21, 2026

At Wonder Waves Coffee, we aim to provide you with extraordinary coffee, inspirationally fun merchandise, and fantastic service.

If you're uncertain, indecisive, or doubtful about any particular product or set of products, please don't hesitate to contact us us through our Contact Form!

COFFEE & TEA (CONSUMABLE ITEMS)

Because coffee and tea are food products and are prepared especially for you, we’re unable to accept returns (unless we've specifically requested a return in writing).

However, if your order was incorrect or damaged in transit, you were dissatisfied with your coffee or tea, have questions about how to brew it, or have general concerns about its quality, our crew is standing by to help.

Please contact us through our Contact Form within 48 hours of receipt, and we'll do everything we can to make it right!

MERCHANDISE & NON-CONSUMABLE ITEMS

For merchandise, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. All returned items are subject to inspection upon receipt.

To start a return, simply visit our Returns page and follow the quick steps. If your return is approved, you’ll receive a prepaid shipping label along with instructions on how and where to send your package. Sending an item back to us without first requesting a return does not guarantee it will be automatically accepted!

A flat $4.95 restocking fee applies to all returns, unless it’s noted otherwise or waived based on the circumstances of your return. This fee helps us cover inspection, processing, and eco-friendly packaging costs.

Please note that shipping your goods may take longer than expected if your country of residence is not the United States.

You can always contact us for any return questions through our Contact Form.

EXCEPTIONS / NON-RETURNABLE ITEMS

Unfortunately, we cannot accept gift card returns. Nonetheless, rest assured knowing that our gift cards never expire.

DAMAGES & OTHER ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so that we may evaluate the issue and make it right. Please get in touch if you have questions or concerns about your item.

SUPPORTING DETAILS & PHOTOS

To help us assess and resolve issues as quickly as possible, we may request photos or other supporting details for damaged, defective, or incorrect items. Please be sure to keep the item and its original packaging until the issue has been reviewed.

Providing clear images and a brief description helps our team understand what happened and determine the best next steps toward a resolution.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return to let you know whether the refund was approved. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund, too.

If more than 15 business days have passed since we approved your return and the credit hasn't yet hit your bank or credit card account, please get in touch with us through our Contact Form.