YOU MAY BE WONDERING...
Sourcing & Quality
WHAT DO YOU MEAN WHEN YOU SAY YOUR COFFEE IS "SPECIALTY GRADE?"
Specialty-grade coffee represents the pinnacle of coffee quality. Cultivated in optimal conditions with ideal weather and nutrient-rich soil, it undergoes meticulous processing and expert roasting. The result is an exceptionally flavorful cup of coffee, virtually free from defects.
Unlike marketing terms like "gourmet coffee" and "premium coffee," specialty-grade coffee is a regulated distinction and recognized category of coffee in and of itself.
Coffee is evaluated based on various criteria such as appearance, aroma, flavor, acidity, body, and aftertaste. The maximum possible score is 100 points, with coffees scoring 80 points or higher classified as specialty grade.
At Wonder Waves Coffee, all of our coffee offerings are specialty grade!
IS YOUR COFFEE FAIR TRADE CERTIFIED?
Fair Trade Certified coffee is produced following strict standards that ensure sustainable livelihoods, safe working conditions, environmental protection, and transparent, robust supply chains.
We're currently undergoing the extensive certification and onboarding process and are pleased to say that we'll officially (and proudly) be Fair Trade Certified by July 2024!
That being said, and formal certification aside, our coffee has always been, remains, and will forever be sustainably sourced and ethically traded.
DO YOU TEST YOUR COFFEE FOR MOLD AND MYCOTOXINS?
Our FDA-registered and and FSMA-compliant roasting partner monitors each bag from farm to finish, ensuring mold-free green coffee. Roasting kills any potential mold, so we don't specifically test for mold or mycotoxins post-roast.
With our roasted-to-order coffee and immediate direct shipping, you can trust our coffee is among the safest specialty coffee available!
IS YOUR COFFEE ORGANIC?
Although not all of the coffee growers we work with and source from are formally certified organic, some are! In fact, at the moment, about 50% of our coffee offerings are certified organic.
Our formally-certified organic coffees have this designation specified in the product description as well as their ingredient listing, and are certified organic at the farm level.
Check out all of our current organic offerings!
IS YOUR COFFEE KOSHER?
While our coffee isn't formally certified as kosher, it adheres to all the necessary requirements typically associated with kosher foods.
Our coffee is purely sourced and prepared with the utmost care, ensuring that it meets the standards that would classify it as kosher under traditional guidelines. We use specialty-grade beans and avoid any additives or processes that could compromise its compliance with kosher practices.
If you have specific kosher certification needs or questions, we recommend consulting with your rabbi or religious advisor to ensure our coffee meets your requirements.
ARE THERE ANY SUGARS OR ADDITIVES IN YOUR COFFEE?
No, we don't add sugar to any of our specialty-grade coffee, whether single-origin or blended.
In fact, all of our coffee is pure and unadulterated, without any additives, unnatural flavors, or hidden ingredients!
Shipping & Freshness
WHAT DO YOU MEAN WHEN YOU SAY YOUR COFFEE IS "ROASTED TO ORDER?"
"Roasted to order" means we don't start roasting your coffee until you place an order with us. You heard that right—your coffee is prepared JUST for you!
You will NEVER (and we mean never) receive coffee from us that has already been roasted and sitting on a shelf or in a warehouse.
Bottom Line: No coffee you order from us is roasted before the order is placed!
WHEN CAN I EXPECT MY COFFEE ORDER TO ARRIVE?
All our coffee is shipped to arrive just as it reaches PEAK flavor.
Domestic orders generally take 1-3 business days to process and roast before shipping out. Once shipped, delivery takes about 1-5 business days, depending on your location.
This means you should expect to receive your fresh coffee in approximately a week, if not sooner!
DO YOU OFFER FREE SHIPPING?
Absolutely!
We offer 100% FREE shipping to all 50 U.S. states on orders $49 or more and $4.99 FLAT shipping on all other domestic orders, no matter the product, the number of items in your cart, or the shipping destination within the U.S.
Let's just say we like to keep things simple and flexible.
DO YOU OFFER EXPEDITED SHIPPING?
We don't offer expedited shipping for three key reasons:
• We feel it often sets unrealistic expectations and we don't want to lead you astray.
• Avoiding extra charges for you and keeping them at bay is important to us.
• Most importantly, our standard process allows for your freshly roasted coffee to de-gas in transit (this starts immediately after the roasting process) which ensures your coffee arrives at peak flavor!
Returns & Exchanges
WHAT IS YOUR COFFEE'S RETURN POLICY? CAN I EXCHANGE MY COFFEE ORDER?
Because coffee is a perishable product and because our coffee is roasted to order especially for YOU, it cannot be returned (unless we've specifically requested a return in writing).
However, if your order was incorrect or damaged in transit, you were dissatisfied with your coffee, have questions about how to brew it, or have general concerns about its quality, our Coffee Crew is standing by to help!
Please contact us at splash@wonderwavescoffee.com within 48 hours of receiving your order, and we'll do everything we can to make it right.
Check out our detailed Return Policy for more details.
I ORDERED THE WRONG COFFEE, WHAT SHOULD I DO?!
If you just placed your order and/or your coffee has NOT shipped (i.e., you haven't received a shipping notification email yet), please email us immediately at splash@wonderwavescoffee.com and we should be able to fish out and cancel your order in time so that you may place a new one.
If your coffee has already shipped or was delivered and either an error was made or you aren't happy with the coffee, please email us so we can make it right!
However, since coffee is a perishable product, we CANNOT accept any coffee returns.
Subscriptions & Deliveries
HOW DO SUBSCRIPTIONS WORK?
Our subscription service makes enjoying your favorite Wonder Waves Coffee even better! Here’s the scoop:
• Save Big: Automatically save 10% on each order, and up to 20% with our awesome bundles.
• Convenient Deliveries: Get your coffee delivered right to your door on a schedule that works for you.
• Total Flexibility: Need more or less coffee? No problem! Adjust your delivery frequency anytime.
• No Strings Attached: Modify, pause, or cancel your subscription whenever you want. We’re all about keeping things easy and stress-free.
• Make an Impact: Every subscription order supports our seven seas and more, so you can always feel good about your daily brew.
Learn more about our subscription perks and sign up today!
HOW DO I SET UP A SUBSCRIPTION?
Setting up our coffee subscription couldn't be more straightforward. Just follow these 3 simple steps:
1. Choose Your Favorite Coffee: Explore our collections and make your picks.
2. Customize Your Coffee: Select the Subscribe & Save purchase option above and pick your preferred bag size, bean grind, and delivery frequency.
3. Wait For Your Order To Arrive: And now, for the best part: Sit back and wait for your freshly roasted coffee to arrive!
WHAT HAPPENS IF I NEED TO MAKE A CHANGE?
We make it easy for you to change coffee selections, update billing information, change addresses, and pause or cancel your subscription directly without us having to step in.
Simply log into your account, click on the “Subscriptions” menu option, and make your changes!
CAN I REALLY PAUSE OR CANCEL MY SUBSCRIPTION ANYTIME I WANT?
As we like to say, "You're the captain of your coffee craft!" So yes, you're always in full control and under no obligation.
Of course, we'll miss you while you're gone. But goodbye is not forever, and we'll always be right here, waiting for you with open arms.
Bundling & Savings
HOW DO BUNDLES WORK?
Bundling is an excellent way to enjoy your favorite Wonder Waves Coffee brews while saving money and experiencing variety.
When you purchase our coffee in bundles of 3 or more, you benefit from a discounted price compared to buying each item separately. Here's how it works:
• Bundles of 3-4 save 5%
• Bundles of 5 or more save 10%
• Subscribers save 10% automatically, meaning that when you subscribe AND bundle you get up to 20% OFF your order!
CAN I BUNDLE DIFFERENT COFFEES OR COFFE TYPES?
Of course! You don't have to bundle the same product to make the most of our bundling benefits.
In fact, we encourage you to shake things up! Try new coffees by mixing and matching different product types, such as our Craft Blends, Signature Blends, Single Origins, Special Reserves, and Flavored Coffees.
CAN I BUNDLE DIFFERENT COFFEE SIZES AND BEAN GRINDS?
Yes, you can! We don't believe in restrictions or limitations.
In addition to bundling different coffee types, you can also combine different bag sizes and bean grinds.
HOW DO I BUNDLE? DO I HAVE TO DO ANYTHING IN PARTICULAR?
You don't have to take any extra steps! Add whatever coffees strike your fancy, and our clever cart will automatically calculate and generate a volume discount for bundles of 3 or more.
If you wish to bundle 3 or more of the exact product, customize your coffee and click the SAVE UP TO 15% or SAVE UP TO 20% buttons in blue above.